Refund & Cancellation

New Pro subscribers begin with a 14-day free trial. During the trial:

• You get full access to all Pro features at no cost
• No payment is charged until the trial ends
• You can cancel at any time before the trial ends and pay nothing

If you do not cancel before the trial ends, your selected billing cycle (monthly or yearly) is charged in advance, and your subscription remains active for that period. Payments are processed by Creem, our merchant of record, and appear on your statement as CREEM*Castimer.

Subscription payments are non-refundable once charged. Because Castimer is a digital service with immediate, full-period access, we do not issue refunds or credits for partially used billing periods, including unused time on yearly plans. By completing checkout you acknowledge and accept this no-refund policy after the trial ends.

You can cancel your subscription at any time to stop future renewals:

• Cancellation stops the next renewal — no further charges occur
• You keep Pro access until the end of the current paid period
• The Free plan remains available to you with no time limit

To cancel, email support@castimer.com at least 24 hours before your renewal date.

If the service is materially broken or inaccessible due to a confirmed Castimer fault, contact support@castimer.com within 7 days of the issue. We will investigate and, where the fault is on our side, issue a prorated refund for the affected period.

For any refund or subscription questions, please contact us at support@castimer.com.